Frequently Asked Questions and Policies

Are there refunds?

No. All sales are final.

How will I get my watch?

Domestic orders ship via USPS Priority and international orders will ship standard via USPS.

After the watch has shipped, an email with shipping information will be sent out. Please allow extra time for processing.

Is there a warranty?

All Relio Watches have a 2 year limited warranty on watches with manufacturing defects.

Damage to the watch components or movement caused by the customer from general misuse, accidents, dropping, magnetic exposure, leaving the crown open, or any unauthorized work will NOT be covered.

Is my Relio water resistant?

Yes! But only if the crown is screwed all the way down. 100 meters is safe enough to go for a swim and submerged in shallow water momentarily. Please make sure the crown is screwed all the way down.